Toggle right Slidebar

Shipping & Returns

 

To ensure your privacy 3xToys will ship  all orders in plain brown boxes, 100% Discreet Shipping and Billing

To ensure your privacy 3xToys will ship  all orders in plain brown boxes, 100% Discreet Shipping and Billing

Shipping is Always Fast 1 to 5 Business days on average...  , no borders, no taxes!

Orders are processed via our 2 major USA Warehouses, packaged and ready to ship within 24 hrs! Monday - Friday at 5pm EST time.

 

Tracking Orders shipped

  • We will issue A tracking number with the ability to trace your shipment online from start to finish...

    To Ensure e-mail delivery to your inbox ORDER CONFIRMATIONS, INQUIRIES ETC. please exclude sales@3xtoys.ca from your Junk Spam Folder , add us to your address book or your safe list.

 

Returns & Replacements

Because of the intimate nature of the items sold here, we are unable to accept returns or exchange purchased toys and products unless defective on arrival. This is for the health, safety and peace of mind of our 3xToys customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

vibrators and dildos

douche/enema kits

anal toys, beads and plugs

cock and ball devices, cock rings and cock sleeves

gags and ropes

lingerie and men's wear


Lubes, massage oils, condoms, and body paints are also not returnable.

 Damaged Shipments Upon Delivery:

     Contact us HERE for a RMA Number (return merchandise authorization number). A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.***We will not accept any return without one. When emailing about a defect, please state the following information, your order number OR your web confirmation number along with your name and the nature of the defect..

      Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

      Once items are received back into our warehouse we will re-Ship replacement item(s)   OR    Store Credit will be issued..

*****Over time If there is an issue or your product becomes defective and still under warranty we can help you out by giving you the contact information for the manufacturer.

 

Please note: PAYMENTS:

  • Transactions Paid by PayPal - Please make sure that the shipping address displayed on your Transaction Details page or in your PayPal Profile is the CORRECT SHIPPING ADDRESS. Any supplied shipping address entered here at 3XToys will be OVERWRITTEN by PayPal Profile supplied shipping instructions.

 

Can I cancel my order?
 
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.
 
 
I want to cancel my order but it has already been processed?
 
Unfortunately we are unable to cancel your order once it has been processed at our warehouse. Please be advised, if you no longer wish to receive this order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order.
 
Unsuccessful Delivery Attempts

If your order is returned to one of our warehouses after an attempt to deliver has been made because of a wrongly supplied address, we will contact you to re-confirm the shipping address information you entered is correct. Once confirmed, we will co-ordinate a re-ship. If you fail to receive your order after the second delivery attempt and it is returned to us again, we will cancel your order you will be refunded minus all shipping costs and restocking fees of 25% will apply. Please order carefully to avoid confusion.

Unwanted Item Returns 
 
If you would like to return some or all of your order, ***PRODUCTS MUST BE SEALED***, you may return it within 7 days of receipt of delivery.  Contact us HERE for a RMA Number (return merchandise authorization number). Once we recieve back, Our Customer Service Representatives will provide will you with either a store credit or refund for the price paid for the product minus a 25% restocking/administration fees.

 

Yes, 3XToys ships worldwide!

 

Back