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Shipping & Returns

 

To ensure your privacy 3xToys will ship  all orders in plain brown boxes, 100% Discreet Shipping and Billing

Shipping is Always Fast 1 to 5 Business days on average...  shipped from USA, no borders, no taxes!

Orders are processed, packaged and ready to ship within 24 hrs! Monday - Friday at 5pm EST time.

Tracking Orders shipped

  • We will issue A tracking number with the ability to trace your shipment online from start to finish

Returns & Replacements

Because of the intimate nature of the items sold here, we are unable to return or exchange purchased toys and products unless defective on arrival. This is for the health, safety and peace of mind of our 3xToys customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • vibrators and dildos
  • douche/enema kits
  • anal toys, beads and plugs
  • cock and ball devices, cock rings and cock sleeves
  • gags and ropes
  • lingerie and men's wear

Lubes, massage oils, condoms, and body paints are also not returnable.

How to Return Damaged Shipments:

1)     Carefully read the Returns & Replacements Policy to ensure the item(s) you would like to return are eligible.

2)     Contact us at sales@3xtoys.ca for a RMA Number (return merchandise authorization number). Indicate the provided RMA# at the of your original invoice.

3)     Once your return is received and inspected by the fulfillment centers, 3XToys will;

        *Ship replacement item(s)  , Store Credit and/or Refund will be issued..

 

Unsuccessful Delivery Attempts

If your order is returned to one of our warehouses after an attempt to deliver has been made because of a wrongly supplied address, we will contact you to re-confirm the shipping address information you entered is correct. Once confirmed, we will co-ordinate a re-ship. If you fail to receive your order after the second delivery attempt and it is returned to us again, we will cancel your order you will be refunded minus all shipping costs and restocking fees of 20% will apply. Please order carefully to avoid confusion.

 

 

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